Terms and Conditions

Welcome to Sterling Cleaners Ltd. By using our services or our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

1. Company Information

Sterling Cleaners Ltd operates in the dry cleaning and garment care industry, offering services including dry cleaning, garment pressing and finishing, stain removal, leather and suede cleaning, wedding dress preservation, as well as alteration and repair services.

2. Use of Services

By utilizing Sterling Cleaners Ltd’s services, you acknowledge and accept that:

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• All garments and items are handled with utmost care but Sterling Cleaners Ltd cannot guarantee against all damages or losses.
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• We reserve the right to refuse service on any item we deem unsuitable for cleaning or repair.
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• Alterations and repairs are subject to the quality and limitations of materials and techniques used and cannot be guaranteed for permanent results.
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3. Payment and Pricing

All pricing for services will be provided prior to service where possible. Payment is required in full upon collection of garments or completion of services unless otherwise agreed in writing.

Sterling Cleaners Ltd reserves the right to update prices and fees at any time, with notification provided to customers via our website or direct communication.

4. Liability Limitations

Sterling Cleaners Ltd’s liability for any loss or damage arising from the use of our services is limited to the amount paid for the service in question. We are not liable for consequential, incidental, or indirect damages.

Specifically:

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• We are not responsible for pre-existing damages or stains.
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• Delays in service due to unforeseen circumstances do not result in liability or refunds.
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• Customer instructions must be clear; Sterling Cleaners Ltd assumes no liability for incorrect instructions.
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5. Customer Obligations

Customers agree to:

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• Provide accurate and truthful information regarding the garments and services requested.
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• Collect cleaned items within a reasonable time frame after notification.
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• Review garments upon collection and report any issues or damages immediately.
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6. Intellectual Property

All content on the Sterling Cleaners Ltd website is the intellectual property of Sterling Cleaners Ltd, unless otherwise stated. No part of the website or its content may be reproduced, distributed, or transmitted without prior written permission.

7. Changes to Terms

Sterling Cleaners Ltd reserves the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.

8. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in London.

Contact Information

For any inquiries related to these terms and conditions, please contact Sterling Cleaners Ltd at our registered address:

By using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.