['Privacy Policy\n\nAt Sterling Cleaners Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This privacy policy outlines how our online platform collects, uses, and safeguards your information in compliance with the General Data Protection Regulation (GDPR) and applicable United Kingdom data protection laws.\n\nInformation We Collect\n\nWhen you use our service, we may collect the following types of personal data:\n\n- Contact details such as your name, postal address, phone number, and email address.\n- Details related to the services you request, including garment care preferences and any sensitive information relevant to specialized treatments (e.g., leather or wedding dress preservation).\n- Payment information necessary for transaction processing (collected securely through our payment partners).\n- Usage data from your interactions with our website to improve the user experience.\n\nHow We Use Your Information\n\nYour personal data is used for the following purposes:\n\n- To provide, manage, and customise the dry cleaning and garment care services you request.\n- To communicate updates regarding your orders and respond to your enquiries.\n- To process payments and prevent fraudulent transactions.\n- To comply with legal obligations and enforce our terms of service.\n- To improve and personalise our online platform based on your usage patterns and feedback.\n\nLegal Basis for Processing\n\nWe process your personal data based on one or more of the following lawful grounds:\n\n- Your consent where required.\n- Performance of a contract between you and our service.\n- Compliance with legal obligations.\n- Legitimate interests pursued by Sterling Cleaners Ltd, such as maintaining security and improving services.\n\nData Sharing and Disclosure\n\nWe do not sell or rent your personal data to third parties. Personal information may be shared only in the following circumstances:\n\n- With trusted service providers who assist us in delivering services, under strict confidentiality agreements.\n- When required by law, such as to comply with a court order or regulatory request.\n- To protect the rights, property, or safety of our company, users, or others.\n\nData Retention\n\nWe retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including accounting, legal, or reporting requirements. When no longer required, information is securely deleted or anonymised.\n\nYour Rights\n\nUnder the GDPR and relevant UK laws, you have the right to:\n\n- Access and obtain a copy of your personal data.\n- Request correction of inaccurate or incomplete data.\n- Request deletion of your data where applicable.\n- Object to or restrict certain data processing activities.\n- Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.\n- Receive your personal data in a structured, commonly used, and machine-readable format.\n- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.\n\nTo exercise these rights, please contact us at our physical address.\n\nData Security\n\nWe implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to safeguard your information, no method of transmission over the internet is completely secure.\n\nCookies and Tracking Technologies\n\nOur online platform uses cookies and similar technologies to enhance user experience, analyse usage patterns, and support marketing efforts. You can manage cookie preferences through your browser settings or as provided by the platform.\n\nThird-Party Links\n\nOur website may contain links to other websites or services not operated by Sterling Cleaners Ltd. We are not responsible for the privacy practices or content of these external sites.\n\nChildren’s Privacy\n\nOur services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children below this age. If you believe we have inadvertently gathered such information, please notify us for prompt removal.\n\nChanges to This Privacy Policy\n\nWe may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage users to review this policy regularly.\n\nContact Information\n\nIf you have questions or requests regarding your personal data or this privacy policy, you may write to us at:\n\nSterling Cleaners Ltd \n45 Kingsway \nCovent Garden, 3rd Floor \nLondon, Greater London \nWC2B 6SE \nUnited Kingdom\n\nTelephone: +44 20 7845 9123 \n\nWe are committed to responding to your requests in a timely manner.\n\nThank you for trusting Sterling Cleaners Ltd with your garment care needs and for respecting your privacy on our online platform.', 0.0015372, 'gpt-4.1-mini']